Privacy Policy

Last Updated: June 2026

1. Introduction

This privacy policy explains how ARP Connect Electrical ("we", "our", "us") collects, stores, and uses your personal data when you visit our website or submit an enquiry form. We act as the data controller for any information you provide.

2. The Data We Collect

When you complete our website enquiry form, we collect the personal information necessary to manage your request. This includes:

Full name
Contact phone number
Email address
Site/Property address
Details of the work requested (including any uploaded photos)

3. How and Why We Use Your Data

We process your personal information under the lawful basis of Legitimate Interests to provide you with an accurate trade quote or response. We do not use your information for unsolicited marketing campaigns, nor do we sell your data to third parties.

4. How Your Data is Stored and Processed (Third-Party Systems)

To manage our job pipeline efficiently, our website enquiry form feeds directly into Tradify, our secure job management software provider.

Your details are securely transferred and stored on Tradify’s servers.
Tradify maintains strict data security protocols to protect your information.
Our underlying web hosting provider, IONOS, does not permanently store your form submission data.

5. Data Retention

We will keep your enquiry details only as long as necessary to fulfill the purpose of quoting, completing work, or maintaining financial records to comply with HMRC tax obligations. Unconverted enquiry details are securely destroyed after 12 months.

6. Your Data Rights

Under UK GDPR, you have the right to request access to the data we hold about you, request corrections to inaccurate details, or request that your data be deleted completely. To make a request, contact us using the details below.

7. Contact Details

If you have any questions regarding this policy or your data privacy, please contact:

Business Owner: Allan Palmer
Trading Name: ARP Connect Electrical
Email Address: Office@ARPConnectElectrical.co.uk